Boulderist
Support
Something not working, or an idea for the app? Get in touch and you’ll hear back from a real person.
Common questions
How does the free plan work?
The free plan includes 3 sessions a month. A session counts once it has at least one climb in it, so a session you start and leave empty doesn’t use one up. Your free sessions start over on the 1st of each month.
How do I cancel my subscription?
In Boulderist, go to Profile → Manage subscription. You can also open the iPhone’s Settings → your name → Subscriptions. Cancel at least 24 hours before it renews, and you keep Pro until the end of the period you paid for.
I bought Pro but the app says I’m on the free plan.
Go to Profile → Restore purchases, signed in with the same Apple Account you used to subscribe. If that doesn’t fix it, email us.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
How do I delete my data?
Go to Profile → Erase all my logs, or delete the app to remove everything. See the privacy policy for details.